Complaints

If something has gone wrong, tell us and we will try to put it right.

How to complain

Write to complaints@lightmorphic.com. Please say what happened, when, and what you would like us to do about it. If it concerns something you can see on screen, a screenshot helps.

What happens next

We aim to acknowledge within two working days and to answer properly within ten. If it is going to take longer than that, we will tell you why and when to expect an answer.

If we do not put it right

Say so, and ask for it to be looked at again. A complaint that has been through that and is still unresolved can be taken further: to the Information Commissioner's Office at ico.org.uk for anything about personal data, or to the Equality Advisory and Support Service at equalityadvisoryservice.com for accessibility.

Faults rather than complaints

A bug is usually quicker to raise in the open, where anyone can see it is being worked on: github.com/lightmorphic/sidebar/issues.